Legal

Privacy Policy

Last updated: 6 October 2026

General Privacy Notice

This Privacy Notice explains how personal data is processed when you use TCG Online, create an account, join community services, play, contact us, or purchase a Supporter Membership. It is a notice, not a request to agree to every processing activity. Where consent is required, we ask separately and you may refuse or withdraw it without losing core access.

Responsable del tratamiento y entidades responsables

La plataforma opera bajo el nombre comercial The Card Goat Online desde Avenida Paulista, 1106, Room 01, Floor 16, Bela Vista, São Paulo/SP, Brasil. La identidad jurídica completa y los datos de contacto del responsable de la plataforma deben leerse junto con el Aviso legal. Una entidad distinta puede proporcionar beneficios de la membresía de pago o actuar como vendedor; su identidad y función respecto a los datos se muestran antes de la compra y en la confirmación del pedido.

Aviso legal

Information We Collect

Depending on the features you use and choices you make, we process:

  • Identity and contact data: internal account ID, name or display name, email address, age-related eligibility information where needed, and linked-provider identifiers.
  • Account, community, and activity data: provider account identifiers, profile and display name, decks, gameplay, rankings, moderation records, preferences, support messages, and community interactions.
  • Device and storage data: necessary cookies, consent choices, browser and device characteristics, IP-derived security information, logs, optional analytics identifiers, and, after advertising consent for eligible visitors, advertising identifiers and interaction data.

How We Use Your Information

Your information may be used to:

  • Create and secure accounts, provide platform and membership features, and maintain game and community state.
  • Respond to support, privacy, safety, billing, cancellation, withdrawal, and rights-holder requests and send necessary service communications.
  • Diagnose errors, prevent abuse, measure reliability, and, with consent where required, understand and improve product use.

How We Collect Your Information

We receive data directly from you, from your use of the platform, from the authentication or community provider you choose, from other users who interact with you, and from service providers such as Stripe or Link. We do not require an optional community-join permission to create a TCG Online account.

Proveedores de autenticación y comunidad

Cuando eliges Google, Discord, Metafy u otro proveedor, este recibe la solicitud y devuelve los identificadores y campos de perfil necesarios para la autenticación. Los permisos opcionales, como unirse a una comunidad de Discord, se solicitan por separado y no son necesarios para una cuenta de TCG Online. Los proveedores tratan los datos conforme a sus propios avisos y a las instrucciones que reciben de nosotros.

Finalidades y bases jurídicas

La ejecución del contrato ampara el acceso a la cuenta, el juego, las funciones comunitarias solicitadas, el soporte y la prestación de la membresía. Las obligaciones legales amparan registros fiscales, contables, de consumo, seguridad y respuesta a titulares de derechos. Tras ponderar los derechos de los usuarios, los intereses legítimos amparan la seguridad estrictamente necesaria, la prevención de abusos, la fiabilidad, la moderación, la mejora del servicio sin seguimiento opcional y las reclamaciones legales. El consentimiento ampara los análisis opcionales, el almacenamiento publicitario y los permisos opcionales de proveedores, y puede retirarse.

Supporter Membership and payments

Stripe processes Supporter Membership payments and may provide Link. We do not receive or store full card or bank-account credentials. We receive identifiers, billing contact information, transaction and invoice references, membership status and dates, limited payment metadata, refunds, disputes, and support events needed to administer benefits, reconcile payments, prevent fraud, and meet legal obligations. The checkout identifies the seller and whether Link acts as merchant of record for that transaction.

Seguridad y telemetría del servicio

Utilizamos controles de acceso, cifrado en tránsito, medidas de protección de autenticación, registros de auditoría y seguridad, límites de frecuencia, copias de seguridad y telemetría de errores y rendimiento. La telemetría del navegador puede incluir nombres de páginas y rutas, tiempos de solicitud, errores, tipo de interacción, características del navegador y contexto seudónimo de la cuenta. No debe incluir de forma intencionada contraseñas, credenciales de pago completas, contenido de mazos privados ni cuerpos de mensajes, salvo que sea necesario para diagnosticar un informe enviado por el usuario.

Cookies and Tracking Technologies

Strictly necessary cookies and local storage maintain authentication, security, language, and your privacy choices. Optional analytics and advertising storage remain denied until you consent. Playwire and its advertising partners may use cookies, pixels, device identifiers, or similar technologies only after advertising consent and only for visitors eligible to receive ads. Browser settings alone are not the only control: you can reopen Privacy settings on TCG Online to accept, reject, or withdraw optional consent.

Optional analytics

With your consent, we use Google Analytics to understand page use, navigation, feature performance, device and browser characteristics, and aggregated product trends. For signed-in users, we may send a persistent pseudonymous user identifier so activity can be associated across sessions. Google and TCG Online can therefore process personal data even when the identifier does not contain your name or email. Analytics remains disabled until consent and can be disabled again in Privacy settings.

Advertising

On eligible public card and deck pages, TCG Online may use Playwire LLC and its advertising partners to deliver contextual or personalized advertising, measure ad delivery and interactions, limit repetition, and prevent fraud. These services may process IP address, browser and device information, page content and URLs, cookie or device identifiers, consent signals, and ad impressions, views, or clicks. Playwire is loaded only after an explicit advertising choice and an uncached session check confirms that the visitor is anonymous or on the free tier. Tier 2, Tier 3, Tier 4, Plus, unknown, and future authenticated tiers fail closed and do not load Playwire.

Your consent choices

Optional analytics and advertising technologies are disabled until you make an affirmative choice. You can reject them without losing core platform access and can change or withdraw consent from Privacy settings at any time. Withdrawing advertising consent removes the Playwire runtime from the current browser document. A browser Global Privacy Control signal overrides an advertising consent choice and keeps Playwire blocked.

Disclosure of Information

Recipients may include authentication and community providers you choose, Stripe and Link for account and membership billing, hosting, database, cache, security, support, analytics, consent, and observability providers, and, after advertising consent, Playwire and its advertising partners. Providers acting on our instructions receive only data needed for their function. Some providers, including advertising participants, may act as independent controllers under their own notices. We do not sell personal information for money; some laws may define targeted advertising or advertising-data sharing more broadly, and applicable opt-out rights remain available.

Transferencias internacionales

TCG Online y sus proveedores pueden tratar datos en Brasil, el EEE, Estados Unidos y otros países donde operan. Cuando se apliquen restricciones de transferencia del RGPD o la LGPD, utilizamos una decisión de adecuación aplicable, cláusulas contractuales aprobadas, certificación del proveedor u otra garantía lícita, y evaluamos medidas complementarias cuando sea necesario. Escribe a privacy@tcg.online para solicitar información sobre la garantía aplicable a tus datos.

Data Retention

Account and service data is retained while the account exists and then deleted or de-identified on a documented schedule, subject to backups and legal obligations. Security logs and browser telemetry are kept only for the limited period needed to investigate reliability, abuse, and incidents. Support, moderation, payment, tax, refund, dispute, and legal-claim records may be retained longer for the applicable limitation or statutory recordkeeping period. Vendor-side retention is controlled through our configurations and contracts where available.

Your Rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, confirmation of processing, or information about sharing; object to legitimate-interest processing; withdraw consent as easily as it was given; and complain to your local supervisory authority or the ANPD. Rights can be limited where retention or processing is legally required. Send requests to privacy@tcg.online; we may verify identity without requesting unnecessary data.

Children's Privacy

Accounts are intended for users aged 16 or older in the EEA and UK, and at least 13 or the applicable minimum age elsewhere. A paid membership may be purchased only by an adult or with the authorization of a legal guardian where required. We do not knowingly use behavioral advertising or account-linked analytics for a user known to be underage.

Changes to This Privacy Policy

We may update this notice when our services, vendors, or legal obligations change. We will update the date above and provide prominent notice before a material change where required. A new purpose or legal basis will not be applied retrospectively without the notice or consent required by law.

Preguntas y reclamaciones

Escribe primero a privacy@tcg.online para que podamos investigar. Los usuarios del EEE y del Reino Unido también pueden reclamar ante la autoridad de control de su residencia habitual, lugar de trabajo o del lugar de la presunta infracción. Los usuarios de Brasil pueden ejercer los derechos de la LGPD y, después de contactarnos, presentar una petición ante la ANPD. Estos derechos no se ven afectados por la cancelación de una membresía o cuenta.

Playwire privacy and advertising choices

Toda o parte de la publicidad de este sitio web o aplicación es gestionada por Playwire LLC. Si se utilizan los servicios publicitarios de Playwire para editores, Playwire LLC puede recopilar y utilizar ciertos datos agregados y anonimizados con fines publicitarios. Para obtener más información sobre los tipos de datos recopilados, cómo se utilizan y sus opciones como usuario, visite https://www.playwire.com/privacy-policy.

For more information about Playwire's processing and advertising choices, review the Playwire Privacy Policy or use Playwire's advertising opt-out. TCG Online's persistent Privacy settings remain the primary control for allowing or withdrawing Playwire on this site.

Playwire Privacy Policy Playwire advertising opt-out

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@tcg.online.